Return & Refund Policy

Effective Date: July 8, 2026

At Not Field Notes ("we," "our," or "us"), we take pride in delivering high-quality notebooks and stationery products. If something isn't right with your order, we're here to help. This Return, Refund & Cancellation Policy explains the conditions under which returns, replacements, refunds, and order cancellations are accepted.

By placing an order on www.notfieldnotes.com, you agree to the terms outlined below.

1. Returns

We accept returns only under the following circumstances:

• You received the wrong product.

• You received a damaged product.

• You received a defective product due to a manufacturing issue.

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging with all tags, inserts, and accessories (if any).

• Proof of purchase and photographs of the product and packaging may be required to process your request.

Returns will not be accepted for products that have been used, written in, damaged after delivery, or altered by the customer.

2. Non-Returnable Items

For hygiene, quality control, and product integrity reasons, we do not accept returns or exchanges for:

• Products purchased during clearance or final sale (unless damaged or incorrect).

• Gift cards or promotional vouchers.

• Customized or personalized products (if offered).

• Products damaged due to misuse, improper handling, or normal wear and tear.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Refunds are generally initiated within 5–7 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Replacements

If you receive an incorrect, damaged, or defective product, we will arrange a replacement at no additional cost, subject to stock availability.

If the same product is unavailable, you may choose either:

• A full refund, or

• An alternative product of equal value (subject to availability).

5. Order Cancellation by Customers

Orders may be cancelled only before they have been packed or shipped.

To request a cancellation, please contact our customer support immediately with your order number.

If the order has already been dispatched, it cannot be cancelled and will be treated according to this Return & Refund Policy.

Any eligible refund for a cancelled order will be processed to the original payment method.

6. Our Right to Cancel Orders

Not Field Notes reserves the right to cancel any order, in whole or in part, under circumstances including but not limited to:

Product Unavailability

If a product becomes unavailable after an order is placed, we may cancel the order and issue a full refund.

Pricing or Listing Errors

If a product is listed with incorrect pricing, images, descriptions, or specifications due to technical or human error, we reserve the right to cancel the order before shipment. Any amount paid will be refunded in full.

Payment Issues

Orders may be cancelled if:

• Payment is unsuccessful or declined.

• Payment verification fails.

• Fraudulent or suspicious activity is detected.

We may contact you for verification before cancelling the order.

Incorrect Shipping Information

Orders may be cancelled if:

• The shipping address is incomplete or incorrect.

• The address cannot be verified.

• The delivery location is outside our serviceable areas.

We will make reasonable efforts to contact you before cancelling the order.

Bulk or Commercial Orders

We reserve the right to decline or cancel orders that appear to be placed for unauthorized resale, commercial distribution, or excessive bulk purchasing.

Force Majeure

We shall not be held responsible for delays or cancellations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Pandemics

• Government restrictions

• Transportation disruptions

• Strikes

• Acts of war or civil unrest

If an order cannot be fulfilled due to such circumstances, a full refund will be issued.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number

• Photographs of the product

• Photographs of the shipping box and packaging

• A brief description of the issue

Failure to report shipping damage within a reasonable time may affect our ability to process your claim.

8. Refused Deliveries

If a customer refuses delivery without prior approval from Not Field Notes or repeatedly fails to accept delivery, we reserve the right to deduct applicable shipping and handling charges from any eligible refund.

9. Contact Us

For any return, replacement, cancellation, or refund request, please contact us:

Not Field Notes
Jaipur, Rajasthan, India

Email: biz@notfieldnotes.com

Please include your order number in all communications to help us assist you as quickly as possible.

10. Policy Updates

We reserve the right to modify or update this Return, Refund & Cancellation Policy at any time. Any changes will become effective immediately upon publication on our website. Continued use of our website following any updates constitutes acceptance of the revised policy.