Shipping Policy

Effective Date: July 8, 2026

At Not Field Notes ("we," "our," or "us"), we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.notfieldnotes.com.

1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, promotional events, festive seasons, or periods of high order volume, processing times may be slightly longer.

Business days are Monday through Friday, excluding national and public holidays.

2. Shipping & Delivery

We ship across India through trusted courier partners.

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.

4. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive your confirmation email within 24 hours, please check your Spam or Junk folder. If you still cannot locate it, please contact our customer support team.

5. Order Tracking

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking number provided to monitor the status of your shipment through our courier partner's tracking portal.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order to the shipping address provided.

If delivery cannot be completed due to:

• Incorrect or incomplete address

• Recipient unavailable

• Refusal to accept delivery

• Failure to respond to courier communications

the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at the time of placing an order.

If you notice an error in your shipping address, please contact us immediately. While we will make reasonable efforts to update the address before dispatch, we cannot guarantee modifications once an order has entered the shipping process.

Not Field Notes shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete shipping information provided by the customer.

8. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Courier operational delays

• Other force majeure events

We appreciate your patience in such situations and will make reasonable efforts to keep you informed of significant delays.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend:

• Taking photographs of the package before opening it.

• Recording an unboxing video whenever possible.

• Contacting us within 48 hours of delivery if the contents are damaged or incorrect.

Prompt reporting helps us investigate the issue and arrange an appropriate resolution.

10. Shipping Restrictions

At present, we deliver only to locations within India that are serviceable by our logistics partners.

If your address falls outside our serviceable network, we will notify you and issue a full refund if your order cannot be fulfilled.

11. Customer Support

If you have any questions regarding your order, shipping status, or delivery, please contact us.

Not Field Notes
Jaipur, Rajasthan, India

Email: biz@notfieldnotes.com

Please include your order number in all communications so we can assist you more efficiently.

12. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Any updates will become effective immediately upon publication on our website. Continued use of our website after any changes constitutes acceptance of the revised policy.